Professional Experience

Global Leadership

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Strategy

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Project Management & Operational Excellence

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Data-driven Problem Solving

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Global Leadership ╱ Strategy ╱ Project Management & Operational Excellence ╱ Data-driven Problem Solving ╱

Trip.Biz by Trip.com Group

🎩 Product PMO - Senior Project Specialist | 🕰️ MAY.2025 - NOV.2025‍ ‍| 📍Shanghai, CHINA

  • Owned program delivery by translating leadership priorities into quarterly roadmaps, work breakdowns, and delivery cadence across Product, Engineering, and Commercial stakeholders.

    • Built executive portfolio visibility by launching a PMO dashboard tracking 60+ concurrent projects with clear milestones, owners, risks, and budgets, improving decision speed and escalation clarity.

    • Standardized the end-to-end project lifecycle by implementing 10+ project workflows across 5+ cross-functional teams, reducing friction and improving transparency and delivery consistency.

    • Improved release readiness and internal enablement by publishing 5 on-time release notes covering 120+ updates (50+ features, 70+ bug fixes), cutting client-facing delays by 30%, and building a Product Knowledge Base that sped up internal query resolution by 25%.

  • Converted an “add AI” mandate into a clear delivery plan and shipped an MVP in-app/web AI chatbot within 1 month, tailored to corporate travel workflows (multi-leg booking, approvals, policy/budget controls, visa needs), while proactively addressing privacy/data compliance through early Legal/Compliance alignment.

  • Drove product outcomes across Reporting and Official Website by shipping 10+ reporting releases and 5 website features in 2 months, increasing reporting traffic by 20% and improving business visibility.

#PMO #Project Management #Governance #ProcessOptimization #ProductDelivery #Software #Travel #TravelManagementCompany

Shanghai Wachine Trading Co., Ltd.

🎩 E-commerce Project Manager | 🕰️ FEB.2025 - APR.2025 | 📍Shanghai, CHINA

    • Optimize project performance and minimize risks by effectively allocating and managing resources (people, budget, time).

    • Deliver up to ten impactful presentations monthly to top management and department heads, communicating complex information clearly and concisely.

    • Accelerated average project delivery time by 60% through efficient E2E (end-to-end) digital project management (planning, design, pilot, build, roll-out, post-launch review, and optimization).

    • Launched a TikTokShop within two months through effective cross-functional coordination (legal & tax, assortment, logistics & fulfillment, sales & marketing) and operations optimization.

    • Boosted TikTok traffic by 10% and achieved a 75% higher conversion rate than the industry benchmark within two weeks of launch.

    • Sustained continual growth and improved customer experience by implementing 3 - 5 key initiatives per quarter: resolved 10 - 15 Shopify bugs, maintained and updated databases in the main OMS system, addressed customer cases or store/warehouse inquiries during U.S. off-hours.

    • Reduced idleness caused by communication barriers by at least 25% through interpersonal communication and effective use of collaboration tools like Google Workspace, Lark, Scribe, and more.

    • Provide valuable insights to Chinese manufacturers to better tailor products, marketing materials, and practices to the U.S. market and consumers. Shared at least 2-5 pieces of feedback to guide adjustments.

#Portfolio #Strategy #Cross-cultural #GTM #E-commerce

99 Ranch Market

🎩 E-commerce Manager (S&OP) | 🕰️ MAR.2021 - DEC.2023 | 📍Buena Park, CA, USA

    • Earned promotion from Specialist to Manager within 1.5 years.

    • Lead and empower a team of 10+ (including four direct reports), maintained a 100% retention rate (0 turnovers) within 1 year, by effectively communicating objectives to foster collaboration, establish priorities, delegate tasks, address issues and risks, and drive optimizations.

    • Oversee and manage E-commerce proprietary in-house developed platforms (front & backends) that serve a user base of 500,000+, achieving over four million avg. monthly pageviews and less than 30% bounce rate by mobilizing cross-functional teams (Merchandising, Marketing, Finance/Accounting, UI/UX, Developers, etc.) to maintain a seamless virtual supermarket/storefront.

    • Strategically plan and execute 15+ E-commerce sales & promotional campaigns/activities monthly, within a $2+ million annual sales/marketing budget, averaging an overall 4-5X ROI, utilizing data insights and market trend analysis to continuously optimize.

#E-commerce Fulfillment #Sales #DigitalMarketing

Internship Experience

    • AUG.2020 - NOV.2020

    • California Association of REALTORS®(C.A.R.) is a statewide trade organization of real estate professionals with more than 190,000 members.

    • Charted and implemented social media marketing campaigns for the REimagine! 2020 Virtual Real Estate Conference & Expo (10/12-10/14) with over 11,000 attendees.

    • Strategized and revitalized social profiles (with a combined audience size of over 100,000 across Instagram, Facebook, and Twitter), that amplified and advanced the cross-network impressions by 201% and engagements by 96%. Furthered a net audience growth of 22%

    • Assisted web developers, art designers, and marketing managers with the revamping and maintenance of the main event website using tools such as Wix, Adobe Photoshop, and Illustrator. Boosted and enhanced unique visitors by 90%, total site sessions by 98%, and average session duration by 20%

    • Facilitated the development and curation of the virtual event platform for over 50 vendors/sponsors that secured over $250,000 in revenue

    • JAN.2020 - MAR.2020

    • Volv is a news app made for the curious, worldly, and socially-driven generation. It curates top stories, across news and magazines, and rewrites them for readers in formats digestible within 9 seconds (or less than 70 words) so that they can stay informed in the least amount of time.

    • As the brand ambassador @USC, I helped build Volv from the ground up by being the face of the brand in my community.

    • Promoted and accelerated the app via organic and authentic methods such as word of mouth and social media posts.

    • MAR.2019 - JUL.2019

    • D Lux Studio is a start-up company specializing in high-end automotive detailing services.

    • As a Social Media Marketing Intern, I was put in charge of the company's online persona, top to bottom. Thus, I was responsible for not only the overarching brand digital strategy but also the actual content creation for its social media accounts (Instagram, Facebook, WeChat, Craigslist, etc).

    • Additionally, I was also assigned to develop comprehensive market researches such as competitive analysis. Some of my works are highlighted below:

    • Initiated digital marketing campaigns for the start-up, adopted Instagram, Facebook, and Yelp to maximize visibility and online presence

    • Conducted market researches including customer insights, competitive analysis, and industry trends that strengthened product positioning and expanded the scope of prospective customer base

    • Analyzed and interpreted quantified data from researches to provide executives with key qualitative insights

    • JAN.2019 - MAR.2019

    • Organized and oversaw weekly screening sessions of the Media & Militarism course

    • Created discussion question prompts for a class of 30 students to converse after each screening

    • Contributed to the course’s curriculum planning by providing student discussion insights and feedback to the instructor